frequently asked questions

  • What are your office hours?

    We are open Monday to Friday from 9:00 AM to 5:00 PM.

  • What kind of properties do you manage?

    We offer a wide range of properties including apartments, townhomes, duplexes and houses. If you are looking for anything from a 1-bedroom apartment to a 7-bedroom house, we’ve got you covered!

  • Where are your properties located?

    Our properties are all located in the “Baylor Bubble” directly surrounding the Baylor University campus. 

  • Do you allow pets?

    Most (but not all) of our properties allow pets. It’s important to check the details of your lease to see if pets are allowed. If the property does allow pets, you must submit a pet amendment and payment of a $500/pet one-time nonrefundable fee. 


    If the animal is a Service Animal or ESA certified, the pet fee is waived. However, we require the documentation be sent directly from your medical provider.


    It is important to check your specific lease because not all properties allow pets. 

  • When is rent due?

    All rent is due on the 1st of the month. Beginning on the 4th day of the month, a late fee charge of $30 will be charged and an additional daily charge of $10 until we receive payment in full. Late fees for rent payment will not exceed $100 per month.

  • How do I make my rent payments?

    We recommend setting up automatic payments on AppFolio, which is our online portal. This is the fastest, most accountable, and most reliable means to pay rent.


    Note – AppFolio fees may apply


    We also accept Check, Money Order, Cashier’s Check payable to Campus Realtors. These can be delivered/mailed to our office at 1201 S. 8th Street. Waco, TX 76706.

  • How do I submit a maintenance request?

    We ask that the residents submit all repair requests through AppFolio for fastest response. Once a repair request is submitted, our Maintenance Department receives a notification. We have staff members in the office assigned to handle and be the point of contact for all maintenance issues. 

  • What if the issue is an emergency?

    For any after hours or immediate service requests – we have a 24-hour answering service that can be reached by calling our office phone line at 254-756-7009. This is meant for emergency calls only. Any non-emergency repair requests should be sent through the AppFolio portal, or phoned into the office during normal business hours. 

  • Will I need to setup my own utilities?

    All tenants are responsible for setting up their own utilities (water, electricity, wifi, etc…) unless otherwise stated in your lease.

  • Do you do roommate matching?

    No. All our leases are joint & several. This means all tenants will be on ONE lease for the entire unit. Every tenant listed on the lease will be liable for any unpaid rent or damages caused for the entire unit. The lease will only state the total amount of rent for the unit, and it is up to tenants to work out the splitting of rent amounts.

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